Return Policy

We accept returns. You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

To return an item, contact us via email or (800) 357-7566. We will send returned goods authorization, (RGA). This RGA must accompany all returned items.

Upon receipt of the returned item, we will fully examine it and notify you via email whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

Only regular priced items may be refunded. Sale items are non-refundable.

To follow-up on the status of your return, please contact via email or by phone.

Exchanges

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at (800) 357-7566 with details of the product and the defect. You can send the item you consider defective to:

306 W Broadway

West Plains, MO 65775 

Upon receipt of the returned product, we will fully examine it and notify you via e-mail whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

3. Exceptions

Some items are non-refundable and non-exchangeable. Email online@brocaw.com if you have question about items.

 4. Shipping

To return the item you purchased, please mail it to:

Brocaw Bearing & Drive, Inc.

306 W. Broadway

West Plains, MO 65775 

Refunds do not include any shipping and handling charges shown on the packing slip or invoice. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Therefore, shipping charges for all returns must be pre-paid and insured by you. Shipping and handling charges are not refundable.